Legal · Terms

Terms & Refunds

Last updated: 12 November 2026

1. Who we are

Kindred Lane Studio is a small independent studio that creates original characters, stories and digital products. Abner Pellegrin, Odessa Tibbs and Augusta Quist are fictional characters created by Kindred Lane Studio. Contact: [email protected].

2. What you are buying

• Digital guides and printables: downloadable files (usually PDF), for your personal, non-commercial use. Please don't resell or share the files.
• Custom digital products: files we prepare for you from the information and photos you send (for example a furniture refinishing plan or a restored recipe card). The product page describes exactly what is included, the delivery time and the number of revisions.
• We sell digital files only. We do not ship physical products.

Payments are processed by our payment partner, which acts as the merchant of record and may show its own name on your statement and receipt.

3. Using our guides safely

Our guides are general information for adults. Follow the instructions of the paint, finish, tool and appliance manufacturers, work in a ventilated space, and use current food-safety guidance when cooking. Concept images in custom plans are AI-assisted design visualisations, not photos of finished work. Custom plans do not cover structural repairs, electrical work, children's furniture or food-contact surfaces. Family recipes we restore are transcribed as written and have not been tested by us.

4. Refunds

Ready-made digital guides: if a file is faulty, missing pages or not as described, email us within 14 days and we will fix it or refund you. Because you get the file immediately, we don't offer refunds for a simple change of mind once it has been downloaded, where the law allows this.

Custom digital products:

• Before work starts (before you submit the order form): full refund on request.
• If we can't do it (for example the request is out of scope or the photo can't be read and no clearer one is available): full refund.
• Late delivery: if we miss the delivery time stated on the product page (counted from a complete form), you can ask for a full refund.
• Our mistakes: we fix errors on our side free of charge, even after your included revision. If we can't fix it, we refund you.
• After delivery, for a change of mind: no refund, because the item was made for you. When you order, you ask us to start work right away and confirm you understand this.

To request a refund, email [email protected] with your order number within 14 days of purchase. Refunds go back to your original payment method. These terms do not affect your statutory rights as a consumer in your country.

5. Intellectual property

All characters, stories, text, designs and images are owned by Kindred Lane Studio. You may print our files for your own use. For custom products, the photos and recipes you send remain yours, and the finished file is yours to keep and print for personal use.

6. Sponsored content and links

When our characters' videos are sponsored or contain affiliate links, they are labelled as ads. Our characters are fictional and do not give personal product testimonials.

7. Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law.

8. Changes

We may update these terms; the version on this page on the date of your order applies to that order.