Legal · Privacy

Privacy Policy

Last updated: 12 November 2026

This policy explains what personal data Kindred Lane Studio ("we", "us") collects when you buy from us, sign up for our emails or send us something, why we collect it, and what rights you have. Contact: [email protected].

1. What we collect

• Order details: your name, email address, the product you bought, the date and amount. Payment card details are handled by our payment partner; we never see them.
• Custom order information: for custom products (for example a furniture refinishing plan or a recipe card restoration) the answers you give in our order form and the photos you upload.
• Email sign-ups: your email address and, if you give it, your first name, when you ask for a free guide or our newsletter.
• Messages: anything you send us by email or direct message.

This website itself does not use analytics, advertising cookies or tracking pixels.

2. Why we use it (and our legal basis)

• To deliver what you bought, handle revisions, refunds and support (performance of a contract).
• To send you the free guide and emails you signed up for (your consent; you can unsubscribe at any time from any email).
• To keep the order records that tax and accounting law requires (legal obligation).

3. Your photos

• We use your photos and form answers only to make your order.
• We remove hidden metadata (such as GPS location and device details) before working with photos. Please keep people and personal items out of the frame.
• We never sell your photos and never use them to train AI models.
• We never post your photos or your story publicly unless you tick a separate, optional permission box. Even then we leave out your name, and you can withdraw that permission at any time.

4. Who processes your data for us

We share only what is needed to provide the service, with:

• our payment partner, which acts as merchant of record and processes payments, taxes and refunds;
• our form and file-upload tool, and our email provider;
• the AI tools we use to help prepare custom orders (currently Anthropic's Claude for text and Higgsfield for concept images). Every result is checked by a person before delivery.

Some of these providers are located outside the UK and EU, including in the United States. Where that applies, we rely on the safeguards those providers offer for international transfers.

5. How long we keep it

• Photos, form answers and the files we make for a custom order: deleted 30 days after delivery. Please save your files.
• Basic order records (order number, email, date, amount): kept for as long as tax law requires.
• Email sign-ups: until you unsubscribe.

6. Your rights

You can ask us for a copy of your data, to correct it, or to delete it earlier, at any time, by emailing [email protected]. We reply within 30 days. If you are in the UK or EU, you have rights under the UK GDPR / GDPR, including the right to complain to your data protection authority (in the UK, the ICO). California residents have rights under the CCPA/CPRA; we do not sell or share personal information for advertising.

7. Children

Our products are for adults. We do not knowingly collect data from anyone under 16.

8. Changes

If we change this policy, we will update the date at the top of this page.